Jobs in Oakville

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Within 25 km of Oakville

Added 4 mins ago
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Willson International Ltd.

Client Relationship Specialist

Mississauga, ON, Canada

$80,000 to $90,000 CAD / year · Full-time

Within 25 km of Oakville · About 14.1 km from the city centre

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Job details

Pay: $80,000 to $90,000 CAD / year
Job type: Full-time
Posted: Jun 22, 2026

Original job description

The Client Relationship Specialist is tasked with establishing, maintaining, and enhancing the relationship between the company and external clients. They interact with many different members of the client's team to organize and execute plans that ensure mutual profit.

Responsibilities

Building and maintaining relationships with clients and key personnel within customer companies via telephone, email and client visits
Expand relationship within client at multiple levels to include key decision makers (exec., IT., Finance, transportation etc.)
Conducting business reviews to ensure clients are satisfied with their products and services. Identify and present areas for potential improvement.
Uncover additional sources of revenue from assigned clients including logistics, CDN/US brokerage consulting.
Letting customers know about other products the company offers including technology
Achieving client relationship targets, sales goals and KPI’s as set by Senior VP, Client Relations
Escalating and resolving areas of concern as raised by clients and liaise with operations, regulatory to resolve.
Carrying out client satisfaction surveys and client reviews.
Monitoring company monthly performance against service level agreements and flagging potential issues.
Updating the CRM and ensuring account managers are aware of changes within clients.
Passing leads to the sales team and following up on progress.
Travel to and from client sites will be required.
Other duties as assigned.

Knowledge and Educational Requirements

College and or University Degree in Business Administration.
Minimum Five (5) years account management experience and within a customer service/sales role.
Customs Brokerage experience is a definite asset
CCS certification is an asset
Working knowledge of MS Office Suite of products – Word, Excel, PowerPoint
CRM – Sales Force experience is a definite asset
Strong communication skills – verbal and written is required
Problem solving, accuracy, attention to detail and analytical ability is required
Strong prospecting skills and negotiating/closing skills is a required

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More about this job

Responsibilities

The Client Relationship Specialist is responsible for building and maintaining strong relationships with external clients to drive mutual profit and identify new revenue opportunities. They will conduct business reviews, manage client satisfaction, and collaborate with internal teams to resolve issues and achieve sales targets.

Requirements

Candidates must hold a college or university degree in Business Administration and possess at least five years of experience in account management or customer service. Proficiency in MS Office and strong communication, analytical, and negotiation skills are required, with customs brokerage experience considered an asset.

Skills

Account management
Customer service
Sales
Customs brokerage
Communication skills
Problem solving
Analytical ability
Prospecting
Negotiating
Closing
CRM
Salesforce
Microsoft Office
Business reviews
Relationship building

Visa sponsorship

Not detected in the job text

Keywords

Account management
Client relations
Sales
Customs brokerage
Logistics
CRM
Salesforce
Business administration
KPI
Service level agreements
Prospecting
Negotiation
Consulting
MS Office
Word
Excel
PowerPoint
CCS certification
Client satisfaction
Business reviews

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