Original job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
Summary:
Troubleshoots and repairs industry related products without assistance as skills and training permit. Performs calibrations and preventative maintenance duties as scheduled. Responsible for resolving first line customer service issues and accurate completion of documentation and related service reports. Leads efforts to modernize, upgrade and convert customer existing equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.
* Troubleshoots and repairs all Mettler Toledo products within the Business Group;
* Performs system and equipment installations, calibrations and preventative maintenance duties as required;
* Ensures customer uptime requirements are met and that PM work at assigned accounts are completed on time;
* Completes system configuration and testing prior to delivery;
* Reviews and signs off on completed projects;
* Provides technical solutions consultant and application support to the customer and the sales force, to include technical review of sales orders;
* Interfaces with Mettler Toledo sales employees to meet customer requirements, including performing joint sales calls;
* Assists in effort to modernize, upgrade and convert customer existing equipment.
* Maintains productivity levels as determined by Area Service Leader / Regional Service Leader / Supervisor and in accordance with National standards;
What You Need to Succeed
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATIONAL and/or EXPERIENCE
* Minimum 2 year college diploma in Engineering/Electronics/Instrumentation Technology and/or Computer Science
* Experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology market place.
* Advanced computer skills and good mechanical aptitude (mechatronics preferred)
* Willing to work overtime
* Ability to travel within Canada and the U.S.
* Must be legally entitled to work in Canada
Our Offer to You
* Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
* And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to, for example, race, colour, religion, sex, age, place of origin, disability, sexual orientation, gender identity, or any other protected characteristics.
We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at jamie.anderson2@mt.com so we can discuss in confidence a suitable accommodation.
More about this job
Responsibilities
Troubleshoot, repair, install, configure, calibrate, and maintain Mettler Toledo equipment, while meeting customer uptime and scheduled maintenance requirements. Provide technical and application support to customers and sales teams, complete service documentation, review projects, and help upgrade or modernize customer equipment.
Requirements
A minimum two-year college diploma in engineering, electronics, instrumentation technology, or computer science is required, along with experience in technical support, troubleshooting, or installation in industrial electronics. Candidates need advanced computer skills and mechanical aptitude, must be willing to work overtime, travel within Canada and the United States, and be legally entitled to work in Canada.
Skills
- Troubleshooting
- Equipment Repair
- System Installation
- Calibration
- Preventive Maintenance
- System Configuration
- Equipment Testing
- Technical Support
- Application Support
- Customer Service
- Technical Consulting
- Sales Support
- Computer Skills
- Mechanical Aptitude
- Mechatronics
- Technical Documentation
Benefits
- Medical Insurance
- Dental Insurance
- Prescription Drug Coverage
- Vision Care
- Paid Time Off
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Basic Life Insurance
- Business Travel Insurance
- Employee Assistance Program
- Domestic Partner Benefits
Visa sponsorship
Not detected in the job text
Hiring contact email
jamie.anderson2@mt.com
Categories
- Engineering
- Trades
- Manufacturing
- Customer Service & Support
- Technology
Keywords
- Industrial Electronics
- Precision Measuring Instruments
- Weighing Equipment
- Troubleshooting
- Equipment Repair
- System Installation
- Calibration
- Preventive Maintenance
- System Configuration
- Equipment Testing
- Technical Support
- Application Support
- Customer Service
- Technical Consulting
- Sales Order Review
- Customer Uptime
- Equipment Upgrades
- Equipment Modernization
- Service Reports
- Computer Science
- Engineering
- Electronics
- Instrumentation Technology
- Mechanical Aptitude
- Mechatronics
- Overtime
- Travel
