Original job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
As a Service Inside Sales Representative you will be primarily responsible for sales support to direct customers, distributors and within METTLER TOLEDO within the Canadian Service Organization. Sales responsibilities will include the selling of specific product and/or service offerings in all Lab, Industrial, Process Analytics or Product Inspection to end users from the lead to quotation to closing the sale.
Also, within this role you will:
* Manage incoming demand such as phone calls, emails, service or mt.com requests with quality, a sense of urgency & follow up
* Manage the support and admin activities for an assigned group of Field Sales Organization and end-users
* Actively drive revenue by engaging in planned and agreed to sales and service activities in cooperation with field sales organization
* Work in coordination with field service technicians, customer service, tech support and contract departments
* Manage all business related activities using the customer relationship management (CRM) system
What You Need to Succeed
* A Bachelor’s degree in engineering or an Associate’s degree with two to three years of any combination of customer service, sales, call center or related experience is required
* Experience using SAP and Interaction Center an asset
* Bilingual (English/French ) an asset
* Ability to travel within Canada and the U.S.
* Must be legally entitled to work in Canada
Our Offer to You
* Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
* And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to, for example, race, colour, religion, sex, age, place of origin, disability, sexual orientation, gender identity, or any other protected characteristics.
We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at jamie.anderson2@mt.com so we can discuss in confidence a suitable accommodation.
More about this job
Responsibilities
Support sales to direct customers, distributors, and internal teams across the Canadian Service Organization, managing opportunities from lead through quotation and sale closure. Handle incoming customer requests, coordinate with field sales, service, technical support, and contracts teams, and maintain business activities in the CRM system.
Requirements
A bachelor's degree in engineering or an associate degree plus two to three years of relevant customer service, sales, call center, or related experience is required. SAP and Interaction Center experience, bilingual English and French ability, travel within Canada and the U.S., and legal authorization to work in Canada are also noted; SAP and Interaction Center experience and bilingual ability are assets.
Skills
- Inside Sales
- Sales Support
- Customer Service
- Lead Management
- Quotation Preparation
- Sales Closing
- Revenue Generation
- CRM Systems
- SAP
- Interaction Center
- Demand Management
- Sales Administration
- Cross-Functional Coordination
- Follow-Up
- Bilingual Communication
Benefits
- Medical Coverage
- Dental Coverage
- Prescription Drug Coverage
- Vision Care Coverage
- Paid Time Off
- Short-Term Disability
- Long-Term Disability
- Basic Life Insurance
- Business Travel Insurance
- Employee Assistance Program
- Domestic Partner Benefits
Visa sponsorship
Not detected in the job text
Hiring contact email
jamie.anderson2@mt.com
Categories
- Sales
- Customer Service & Support
- Manufacturing
Keywords
- Inside Sales
- Service Sales
- Sales Support
- Customer Service
- Direct Customers
- Distributors
- Lead Management
- Quotations
- Sales Closing
- Revenue Generation
- Incoming Demand
- Phone Calls
- Email
- Field Sales
- Field Service
- Technical Support
- Contract Departments
- CRM
- SAP
- Interaction Center
- Laboratory Instruments
- Industrial Instruments
- Process Analytics
- Product Inspection
- Precision Measurement
- Weighing
- English
- French
- Canadian Service Organization
