Job Title: KYC Customer Service Specialist
Location: Mississauga, ON (Hybrid)
Duration: 6 months contract (with possibility of extension/conversion)
Position Summary
We are seeking an experienced AML/KYC Customer Service Specialist with 5–7 years of experience in banking or financial services. The ideal candidate will have hands-on experience in KYC checks, call center operations, customer service, and handling sensitive financial information and client documentation. This role involves direct customer interaction, ensuring compliance with Anti-Money Laundering (AML) requirements, maintaining accurate records, and delivering professional customer support.
Key Responsibilities
- Handle inbound and outbound customer communications, including phone calls, emails, and written correspondence.
- Respond to customer inquiries and process requests related to Anti-Money Laundering (AML) and compliance requirements.
- Conduct Know Your Customer (KYC) checks and verify client information and documentation in accordance with established procedures.
- Accurately document customer interactions, KYC findings, and case updates in the relevant systems.
- Maintain detailed and accurate records of customer information and supporting financial documentation.
- Ensure clear, professional, and timely communication with customers while maintaining a high standard of customer service.
- Collaborate with compliance and investigation teams to resolve customer concerns and support regulatory requirements.
- Follow organizational policies, procedures, and applicable AML/KYC compliance standards.
- Handle confidential customer and financial information with accuracy, discretion, and professionalism.
Must-Have Qualifications and Skills
- 5–7 years of banking or financial services experience.
- Previous call center experience handling customer inquiries and requests.
- Hands-on experience conducting KYC checks and verifying client information.
- Proficiency in MS Office 365, particularly Excel, Word, and Outlook.
- Strong verbal and written communication skills.
- Excellent customer service and client relationship management skills.
- Experience handling financial information and client documentation.
- Strong attention to detail, accuracy, and record-keeping skills.
- Ability to manage customer requests efficiently while adhering to compliance requirements and organizational procedures.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
