Original job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
As an Inside Sales Specialist, you will be responsible for sales to direct customers, distributors and for providing high-level sales support to both the field sales organization and end-users. Your responsibilities would include the selling of specific product and/or service offerings in Lab and Process Analytics to end users from the lead to quotation to closing the sale with minimal Field Sales Representatives involvement where support is requested.
Essential Duties and Responsibilities:
* Manage incoming demand such as phone calls, emails, service or mt.com requests with quality, a sense of urgency & follow up
* Assist Field Sales Organization with baseline targets and/or lead counts with qualification, nurturing and quoting support to maximize their productivity
* Responsible for actively driving revenue by engaging in planned and agreed to sales and service activities in cooperation with field sales organization
* Work in coordination with field sales representatives, customer service, tech support and contract departments to resolve problems and customer issues
* Responsible for managing all business related activities using the customer relationship management (CRM) system
What You Need to Succeed
* A Bachelor’s degree (B.Sc.) in science or engineering or an Associate’s degree with two to three years of any combination of customer service, sales, call center or related experience
* Must be a bilingual in French and English
* Excellent people skills to create rapport with prospects quickly
* A confirmed ability and technical acumen to learn about our products and/or services
* Ability to travel within Canada and the U.S.
* Must be legally entitled to work in Canada
Our Offer to You
* Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
* And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
* $54000-$60000/year
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to, for example, race, colour, religion, sex, age, place of origin, disability, sexual orientation, gender identity, or any other protected characteristics.
We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at jamie.anderson2@mt.com so we can discuss in confidence a suitable accommodation.
More about this job
Responsibilities
Manage incoming customer inquiries and sales opportunities, and support field sales through lead qualification, nurturing, and quoting. Drive revenue by coordinating sales and service activities, resolving customer issues with internal teams, and maintaining business activity in the CRM system.
Requirements
Requires a bachelor's degree in science or engineering, or an associate degree with two to three years of relevant customer service, sales, call center, or related experience. Candidates must be bilingual in French and English, have strong interpersonal skills and the ability to learn technical products, be able to travel within Canada and the U.S., and be legally entitled to work in Canada.
Skills
- Inside Sales
- Customer Service
- Sales Support
- Lead Qualification
- Lead Nurturing
- Quoting
- Revenue Generation
- Technical Product Knowledge
- Customer Issue Resolution
- Communication
- Relationship Building
- French
- English
Benefits
- Medical Coverage
- Dental Coverage
- Prescription Drug Coverage
- Vision Care Coverage
- Paid Time Off
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Basic Life Insurance
- Business Travel Insurance
- Employee Assistance Program
- Domestic Partner Benefits
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Manufacturing
Keywords
- Inside Sales
- Lab and Process Analytics
- Direct Customers
- Distributors
- Field Sales
- End Users
- Lead Qualification
- Lead Nurturing
- Quoting
- Sales and Service Activities
- CRM System
- Customer Service
- Technical Support
- Contract Departments
- Revenue Generation
- Precision Measuring Instruments
- Science
- Engineering
- French
- English
- Canada
- United States
