Position: Operations Manager
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Mississauga, ON (Onsite)
DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.
The Role
As our Operations Manager, you will lead the day-to-day operations of our plant, ensuring it runs safely, efficiently, and productively. You will provide strong leadership and guidance to your team while fostering a positive work environment where open communication and creative thinking are encouraged. You will oversee the Prepress, Press, Bindery, and Shipping teams, and partner with the General Manager to develop and recommend improvements to the systems and procedures behind our products, with the goal of streamlining workflows, shortening production schedules, and reducing costs.
This is an onsite role working Monday to Friday in our Mississauga (Tristar) location.
Key Responsibilities
- Supervise daily operations of the Prepress, Press, Bindery, and Shipping teams to ensure orders meet customer specifications and timelines
- Serve as Operations SME: create purchase orders, perform request calculations, and support order entry and scheduling
- Drive continuous improvement in equipment efficiency, product quality, paper waste, and cost reduction, and help develop and implement quality programs
- Meet gross margin objectives by reviewing performance and cost data, investigating deviations, and taking corrective action
- Assist the General Manager with departmental budgets and the effective use of personnel and equipment
- Lead, coach, and motivate supervisors and staff to meet short- and long-term goals, with daily communication to keep teams informed and engaged
- Manage personnel administration, including ADP time and attendance, hiring, promotions, onboarding, performance evaluations, compensation recommendations, and employee relations
- Promote a safe workplace by supporting safety programs, attending Environment, Health & Safety committee meetings, and maintaining good housekeeping
- Other duties as assigned
Skills & Experiences
- Technical or Community College Diploma in Print Production, Administration, or a similar program
- 10+ years of experience in a people management role, including supervisory experience or plant management in litho printing
- Proficiency in Microsoft Office, especially Excel; working knowledge of Microsoft D365 is an asset
- Excellent verbal and written communication skills, with a self-starting attitude and strong organizational skills
- Ability to multitask and work effectively with staff at all levels of the organization
What we offer
- Comprehensive healthcare, dental, and vision coverage for you and family
- Company-matched pension program
- Tuition reimbursement to invest in your growth and career development
- Collaborative and supportive work environment where your ideas are valued and your impact is visible
Compensation
$93,755 - $117,194 CAD per year
The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.
If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.
DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.
