The Opportunity
As a member of the Property Appraisal Triage team at Definity, you will play a critical role in ensuring the timely distribution of assignments to the desk appraisers and National CAT adjusters, while acting as a trusted partner to internal teams and a national network of repair vendors.
You will review estimates, monitor compliance with program standards, provide guidance on estimating software and industry best practices, and help resolve complex property claim challenges.
This role combines basic estimating experience, relationship management, and problem-solving, offering the opportunity to work closely with vendor partners on pricing, protocols, and emerging technologies that enhance claims outcomes. You will also contribute to process improvements, research industry trends, and support strategic initiatives that drive operational excellence.
The ideal candidate brings experience in property claims and restoration, along with strong communication skills and a collaborative mindset. Success in this role requires the ability to thrive in a fast-paced environment, build strong partnerships, and deliver exceptional customer service.
What to Expect
- Ensuring compliance with Property Vendor Program Instructions and have a working knowledge of Xactanalysis and Guidewire Claims Center (optional)
- Assist in reviewing new assignments and assigning them to the appropriate Appraiser/Group to handle
- Collaborate with all Definity Repair Partners to build positive working relationships
- Monitors estimating platforms to ensure vendors adhere to the Contractor Program Instruction
- Works closely with national stakeholders on various programs and protocols
- Background and ability to read and interpret industry standard scope / estimates
- Assist with distribution of file escalations
- Maintains a high level of expertise in all estimating software and hardware
- Participates in projects and other initiatives as assigned by Claims Management Team
What you Bring
- Professional, efficient and courteous in all interactions whether with various stakeholders
- Proficient working knowledge of Microsoft suite of software (Excel, Power Point, Word, Outlook , Teams, OneNote, OneDrive and Co-Pilot)
- Former experience with construction estimating is an asset
- Experience with Verisk estimating software and basic building code knowledge (optional)
- Bilingualism (English/French) is required, with particular strength in written communication. The role requires the ability to manage written correspondence and requests in both languages
- Able to remain calm under pressure and perform well in a busy work environment with limited supervisory interaction
- Must value teamwork, ownership and flexibility
Salary Range: $ $51,300 - $94,400
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot - you deserve it.
It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
