Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.
Position Summary
The Director of Programs, Long-Term Care provides strategic and operational leadership for all resident-focused programs across our long-term care home(s). Reporting to the Executive Director, the Director ensures that programs are person-centred, evidence-informed, and compliant with the Fixing Long-Term Care Act, 2021 and its regulations. The Director leads a team that delivers high-quality programming in areas such as resident care, recreation and social engagement, dementia and palliative supports, and family and community partnerships, while fostering a culture of dignity, safety, and continuous quality improvement.
Key Responsibilities
Program Leadership and Strategy
- Develop, implement, and evaluate a program strategy that aligns with the organization's mission, strategic plan, and resident-centred model of care.
- Oversee the planning and delivery of all resident programs, including nursing and personal care, recreation and leisure, spiritual and cultural care, restorative care, and palliative and end-of-life supports.
- Identify service gaps and emerging resident needs, and lead the design of new or enhanced programs in collaboration with clinical and interdisciplinary teams.
- Translate best practices and current research into practical, measurable program improvements.
Quality, Compliance, and Risk Management
- Ensure all programs comply with the Fixing Long-Term Care Act, 2021, Ontario Regulation 246/22, Ministry of Long-Term Care requirements, and other applicable legislation and standards.
- Lead the required program evaluations, annual reviews, and continuous quality improvement (CQI) initiatives, and track outcomes through key quality indicators.
- Prepare for and respond to Ministry inspections, complaints, critical incidents, and accreditation reviews, including development and monitoring of compliance action plans.
- Oversee infection prevention and control, falls prevention, responsive behaviours, skin and wound care, pain management, and other required clinical programs.
- Identify, assess, and mitigate program-related risks, and ensure timely reporting and follow-up on incidents.
People Leadership and Team Development
- Provide direct leadership, coaching, and performance support to program managers and team leaders, fostering a respectful, collaborative, and accountable team culture.
- Lead recruitment, onboarding, orientation, and ongoing education of program staff and volunteers.
- Support staff retention and wellbeing and promote a positive and psychologically safe workplace.
- Work collaboratively with union and labour relations partners where applicable, in line with collective agreements and organizational policy.
Resident, Family, and Community Engagement
- Champion residents' rights, dignity, and choice in all program planning and delivery.
- Work with the Residents' Council and Family Council to gather input, respond to concerns, and support their involvement in program development.
- Build and maintain partnerships with community agencies, health system partners, Ontario Health Teams, educational institutions, and volunteer organizations.
- Ensure culturally safe, inclusive, and equitable programming that reflects the diversity of residents and their families.
Financial and Operational Management
- Develop and manage program budgets, staffing models, and resources, ensuring effective use of provincial funding envelopes (such as nursing and personal care, programs and support services) and other funding sources.
- Monitor expenditures and report on program performance, outcomes, and financial variances to the Executive Director and Board, as required.
- Prepare funding applications, reports, and reconciliations in accordance with Ministry and funder requirements.
- Contribute to organizational planning, policy development, and senior leadership initiatives.
Qualifications
Required
- Bachelor's degree in nursing, gerontology, health administration, social work, or a related health or social services field; a master's degree is an asset.
- Current registration in good standing with the College of Nurses of Ontario (or another relevant regulatory college), where applicable to the role.
- Minimum of 7 years of progressive experience in long-term care, seniors' services, or a related health care setting, including at least 3 years in a management or senior leadership role.
- Demonstrated knowledge of the Fixing Long-Term Care Act, 2021, its regulations, and Ministry of Long-Term Care inspection and compliance processes.
- Experience in program development, quality improvement, budgeting, and change management.
- Strong understanding of person-centred, trauma-informed, and palliative approaches to care, as well as dementia care and responsive behaviours.
- Valid Vulnerable Sector Check, up-to-date immunizations, and proof of eligibility to work in Canada.
Assets
- Certification or training in long-term care administration, gerontology, leadership, or quality improvement.
- Experience with interRAI/RAI-MDS, point-of-care documentation systems, and accreditation processes.
- Experience working in a unionized environment.
- Proficiency in a second language commonly spoken in the Peel Region community.
Core Competencies
- Strategic thinking: Sees the big picture and turns vision into actionable plans.
- Collaborative leadership: Builds trust, engages teams, and works across disciplines and departments.
- Communication: Communicates clearly and compassionately with residents, families, staff, and regulators.
- Accountability and integrity: Takes ownership of outcomes and models ethical, transparent decision-making.
- Problem solving and resilience: Responds calmly and effectively in a fast-paced, regulated environment.
- Equity and cultural humility: Promotes inclusion and respects the diverse backgrounds of residents and staff.
Working Conditions
- Work is performed primarily on site in a long-term care home, with regular interaction with residents, families, and staff.
- Standard hours are Monday to Friday, with flexibility required for evenings, weekends, and on-call coverage during emergencies, outbreaks, or inspections.
- Occasional travel may be required for meetings, training, and community partnerships.
Equity and Accommodation Statement
We are committed to building a diverse, equitable, and inclusive workplace. Applications are welcome from all qualified candidates, and accommodations are available upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code
Salary Range: $74,000 to $85,000
PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply.
To learn more about PCH, visit our website here: https://partnerscommunityhealth.ca/
To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here: https://www.partnerscommunityhealth.ca/wellbrook-place/
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.
