Job Description
We Deliver the Goods:
- Growth opportunities performing essential work to support North America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Summary:
As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.
This role requires fluency in French and English.
Address: 8030 Esquesing Line, Milton, ON L9T 6W3
Work Schedule:
- Training Hours: Monday through Friday 8:00AM - 4:30PM
- Regular Hours: Monday through Friday, 9:30AM - 6:00PM
Pay: $20-22 per hour
Position Responsibilities:
- Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
- Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
- Filing and running reports as needed.
- Processing customer shorts, mis-picks, and credits.
- Conducting account research and resolving problems.
- Channeling customer inquiries to appropriate departments and documenting customer contacts.
- Assuring that appropriate records are maintained, and reports are prepared.
- Resolving customer requests for adjustments to orders and billing.
- Entering and retrieving a variety of information using the computer terminal.
- Assisting customers in the ordering process.
- Maintaining current knowledge of pricing and product availability.
- Understanding, interpreting, and explaining company procedures related to products and pricing.
- Performing other related tasks and duties as assigned.
Skills & Experiences:
- Excellent communication skills.
- Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
- Ability to solve practical problems and deal with a variety of concrete variables in situations.
- Ability to perform detailed data entry work accurately and efficiently within deadlines.
- Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
#CM-ALL
Required Qualifications
- Minimum of one year of call center experience is required.
- Must be able to type 40 WPM (words per minute) - typing test required.
- Fluent in French and English
