Position: Client Production Specialist
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Mississauga, ON (Onsite)
DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.
The Role
As a Client Production Specialist, you will guide projects from start to finish through the entire production process. Serving as the primary account contact, you will partner with clients, agencies, and internal teams to support creative development, build and manage production schedules, and conduct post-project job analyses as needed.
This is an onsite role working Monday to Friday in our Mississauga (Tristar) location.
Key Responsibilities
- Receive digital files, prepare digital dockets, and ensure proofs are delivered on time
- Review incoming proofs, update production, and forward approved files to the digital team for plating
- Serve as the primary liaison between customers, sales, and production teams
- Provide customers and sales representatives with daily job status updates, advising of any additional costs and secure approvals
- Keep the Production Manager informed of concerns and issues to ensure customer satisfaction
- Hold a job plan meeting with the Digital and Press Managers to address concerns before plating
- Perform other duties as assigned
Skills & Experiences
- Bachelor’s degree in graphic communications management or a related field, with 3-5 years of client-facing experience in the print industry
- Excellent communication skills, attention to detail, and the ability to multitask and stay organized
- Process-oriented mindset, with the ability to manage concurrent deliverables and tasks across multiple assignments within strict deadlines in a fast-paced environment in a team and independently
- Strong problem-solving abilities and the confidence to make decisions
- Knowledgeable in quality processes and data entry
- Proficient in Microsoft Office Suite and ERP systems
What we offer
- Comprehensive healthcare, dental, and vision coverage for you and family
- Company-matched pension program
- Tuition reimbursement to invest in your growth and career development
- Collaborative and supportive work environment where your ideas are valued and your impact is visible
Compensation
$57,654 - $72,067 CAD per year
The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.
If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.
DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.
