Jobs in Oakville

Newest first

Within 25 km of Oakville

Added 4 months ago
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Ritchie Bros.

Collections Account Manager - Bilingual (French/English)

Mississauga, ON, Canada

Full-time

Within 25 km of Oakville · About 15.7 km from the city centre

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Job details

Job type: Full-time
Experience: 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
Posted: Jul 6, 2026

Original job description

Job Description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts

Responsibilities

Responsible for the early-stage collections on majority commercial and some consumer accounts
Prioritizes collections of accounts within team
Identifies process gaps and recommends solutions for improvements
Problem solves a solution for early defaults and collapses and presents to management
Responsible for reducing the collapse rate
Track and report (excel and qualitative feedback) on work queue results
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
Responsible for operational issues
Performs other duties as assigned

Qualifications

5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
Must be able to speak professional level French.
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills
This is a hybrid role, 3 days a week in-office.

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More about this job

Responsibilities

The Collections Account Manager is responsible for collecting outstanding balances and providing timely resolutions to accounts. This includes prioritizing collections, identifying process gaps, and negotiating payment timelines with customers.

Requirements

Candidates must have 5 years of collections experience, particularly in auto loans and commercial collections. A professional level of French is required, along with strong communication and problem-solving skills.

Skills

Collections
Bilingual
French
English
Communication Skills
Problem Solving
Negotiation
Customer Service
Excel
Listening
Written Communication
Questioning Skills
Initiative
Self-Motivated
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Collections
Account Manager
Bilingual
French
English
Auto Loans
Commercial Collections
Financial Institutions
Negotiation
Process Improvement
Customer Service
Excel
Communication Skills
Problem Solving
Listening
Written Communication

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