Jobs in Oakville

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Within 25 km of Oakville

Added 4 hours ago
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Robert Half

Collections Specialist

Mississauga, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

Within 25 km of Oakville · About 14.1 km from the city centre

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Experience: Minimum 2+ years of collections or accounts receivable experience in a B2B environment.
Posted: Nov 3, 2026

Original job description

Our client is seeking a customer-focused Collections Specialist to join their team. This role is responsible for managing a portfolio of business-to-business (B2B) accounts, ensuring timely collection of outstanding receivables while maintaining positive customer relationships. The successful candidate will work closely with customers to resolve payment issues, investigate disputes, reconcile accounts, and navigate customer payment portals.

Key Responsibilities

Manage an assigned portfolio of B2B customer accounts and proactively follow up on outstanding invoices.
Contact customers by phone and email to secure payment commitments and resolve delinquent balances.
Investigate and resolve billing discrepancies, deductions, short payments, and account disputes.
Reconcile customer accounts and ensure account balances are accurate and up to date.
Maintain and update customer records, collection notes, and payment commitments.
Work with internal departments, including Sales, Customer Service, and Accounting, to resolve customer concerns and facilitate payment.
Utilize customer portals to submit invoices, review payment status, and resolve issues impacting collections.
Monitor aging reports and prioritize collection efforts accordingly.
Build strong relationships with customers while maintaining a professional and service-oriented approach.
Escalate high-risk accounts where appropriate and provide recommendations for next steps.

Qualifications

Minimum 2+ years of collections or accounts receivable experience in a B2B environment.
Experience managing a portfolio of customer accounts.
Strong understanding of account reconciliations and dispute resolution.
Experience working with customer portals and online payment platforms.
Excellent verbal and written communication skills.
Strong customer service orientation with the ability to build rapport and maintain positive relationships.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Proficiency with Microsoft Excel and ERP/accounting systems.

What We're Looking For

A confident and professional communicator.
A relationship-builder who can balance customer service with effective collections.
A proactive problem-solver who takes ownership of their portfolio and follows issues through to resolution.
Someone who thrives in a collaborative, team-oriented environment.

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More about this job

Responsibilities

Manage a portfolio of B2B accounts by following up on overdue invoices, securing payment commitments, resolving billing disputes, and reconciling account balances. Maintain accurate collection records, use customer portals, collaborate with internal teams, prioritize aging accounts, and escalate high-risk cases as needed.

Requirements

Requires at least two years of B2B collections or accounts receivable experience, including managing customer accounts, reconciling balances, and resolving disputes. Candidates should be strong communicators with customer service, organizational, and prioritization skills, and be proficient with Microsoft Excel and ERP or accounting systems.

Skills

B2B Collections
Accounts Receivable
Portfolio Management
Payment Follow-Up
Dispute Resolution
Account Reconciliation
Customer Payment Portals
Aging Reports
Customer Service
Written Communication
Verbal Communication
Microsoft Excel
ERP Systems
Organization
Problem-Solving
Cross-Functional Collaboration

Visa sponsorship

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Keywords

B2B Collections
Accounts Receivable
Outstanding Receivables
Customer Accounts
Overdue Invoices
Payment Commitments
Delinquent Balances
Billing Discrepancies
Deductions
Short Payments
Account Disputes
Account Reconciliation
Customer Records
Collection Notes
Customer Payment Portals
Online Payment Platforms
Aging Reports
High-Risk Accounts
Microsoft Excel
ERP Systems
Accounting Systems
Sales
Customer Service
Accounting

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