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PGW Auto Glass

Customer Service Representative

Mississauga, ON, Canada

Full-time

Within 25 km of Oakville · About 14.1 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posted: Oct 8, 2026

Original job description

Duties/Responsibilities

Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
Call center functions to provide quality customer service.
Ensure the company establishes and maintains constant communication with customers.
Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
Generate sales/buys from online leads.
Assume other duties as assigned.
Required to work an assigned Saturday when needed.

Required Skills/Abilities

Must have good written and verbal communication skills.
Must have good customer relations skills.
Ability to work well with others.
Must have the ability to work under conditions of frequent interruptions.
Be attentive to details.

Education And Experience

High School graduate or equivalent

Essential Physical Demands/Work Environment

Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.

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More about this job

Responsibilities

Respond to customer phone calls and emails about price and purchase quotes for glass and installation products, while maintaining consistent customer communication and providing quality call center service. Manage inventory-related tasks such as data entry, cancellations, credits, and invoicing, generate sales or purchases from online leads, and perform other assigned duties, including Saturday work when needed.

Requirements

A high school graduate or equivalent is required. Candidates must have strong written and verbal communication and customer relations skills, work well with others, handle frequent interruptions, and pay close attention to detail.

Skills

Written Communication
Verbal Communication
Customer Relations
Customer Service
Attention to Detail
Data Entry
Product Inventory Knowledge
Email Communication
Phone Communication
Sales
Teamwork
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Customer Relations
Phone Inquiries
Email Inquiries
Price Quotes
Purchase Quotes
Glass Products
Installation Products
Product Inventory
Data Entry
Cancellations
Credits
Invoicing
Online Leads
Sales
Customer Communication
Written Communication
Verbal Communication
Attention to Detail
Saturday Availability

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