Position summary
The Director of Condominium Management leads Enfield's condominium management division. The role oversees three Senior Property Managers and a Property Manager Assistant, and builds out the Property Manager team as the portfolio grows.
The Director holds a CMRAO General Licence and serves as Enfield's Principal Condominium Manager. They are accountable for service quality, regulatory compliance, board relationships and contract retention across a portfolio of 2,000+ units, mainly townhome and low-rise communities.
This is a senior leadership role in a fourth-generation, family-owned firm, reporting to the President & Vice President. The Director works directly with the President/Vice-President on how the division is staffed, run and grown.
Roles and responsibilities
Team leadership
- Lead, coach and evaluate the Senior Property Managers and Property Manager Assistant; set portfolio assignments and balance workloads.
- Recruit, onboard and train new Property Managers as the division grows.
- Run weekly division meetings and regular one-on-one performance reviews.
- Supervise limited licensees as required by CMRAO.
Regulatory compliance
- Serve as Enfield's Principal Condominium Manager with the Condominium Management Regulatory Authority of Ontario (CMRAO).
- Keep every manager's licence, continuing education and Code of Ethics obligations current.
- Ensure each corporation meets its Condominium Act, 1998 obligations: AGMs, periodic information certificates, reserve fund studies, status certificates, records requests and insurance.
- Maintain Enfield's ACMO 2000 certification and own the division's policies and procedures manual.
- Act as escalation point for owner complaints, Condominium Authority Tribunal matters and legal disputes, working with corporation counsel.
Board relationships and retention
- Be the senior relationship lead for Boards of Directors; attend board meetings and AGMs for key, new and at-risk corporations.
- Track management agreement renewals and client satisfaction; act early on at-risk accounts.
- Review board reports, budgets and status certificates before release.
Financial oversight
- Review annual budgets and reserve fund plans before they go to boards.
- Monitor arrears, budget variances and purchase approvals within authority limits, working with the accounting team.
- Advise on management fee pricing for renewals and new proposals.
Operations and systems
- Standardize division workflows in Shiftsuite and Microsoft 365, and lead adoption of new digital and AI-assisted tools.
- Oversee the 24/7 emergency on-call rotation and emergency response plans.
- Set contractor standards: insurance certificates, tendering and performance review.
- Support oversight of Enfield's rental, co-operative and non-profit properties as assigned.
Business development
- Help write RFP responses and management proposals, and present to prospective boards.
- Lead the takeover and onboarding of newly won corporations.
Qualifications
Required
- CMRAO General Licence in good standing, and eligible to be designated Principal Condominium Manager.
- RCM designation (ACMO), or completion within 12 months of hire.
- 8+ years of condominium management experience, including 3+ years leading or supervising managers.
- Expert knowledge of the Condominium Act, 1998, the Condominium Management Services Act, 2015 and the Condominium Authority Tribunal process.
- Working knowledge of the Residential Tenancies Act, 2006, the Housing Services Act, 2011 and the Accessibility for Ontarians with Disabilities Act, 2005.
- Strong financial skills: operating budgets, reserve fund studies, financial statements and variance analysis.
- Valid Ontario driver's licence and own vehicle for site visits.
- Advanced Microsoft 365 skills (Outlook, Excel, Word, Teams).
Preferred
- College diploma or university degree in business, real estate or a related field.
- Experience with Shiftsuite.
- Experience managing townhome and low-rise condominium portfolios.
- Experience with co-operative or non-profit housing.
- A record of winning and retaining management contracts.
Compensation and schedule
- Base salary: $80,000–$125,000 per year, based on experience.
- Annual performance bonus tied to client retention, new business and division results.
- Extended health care.
- Vehicle allowance.
- Cell Phone allowance or option to join company phone plan.
- Monday to Friday, 8-hour days, plus evening board meetings and AGMs; senior escalation for the 24/7 emergency line.
- In person at our Burlington office, with regular site visits across Halton, Peel, Hamilton-Wentworth and Niagara, York, Mississauga, Toronto, Golden Horseshoe.
Why work for us?
The Enfield Group Inc. has served the Golden Horseshoe since 1927 and is now in its fourth generation of family ownership. We manage 2,000+ units across Southern ontario from Toronto to Niagara, including Halton, Peel, Hamilton-Wentworth and Niagara, including condominium communities, rental apartments, and co-operative and non-profit housing. Enfield is ACMO 2000 certified and a member of the Canadian Condominium Institute's Golden Horseshoe and Grand River chapters.
We take care of the places people call home like they matter most. As Director, you will shape how a respected, growing firm delivers that promise.
How to apply
Please send your cover letter and resume in confidence. Only candidates selected for an interview will be contacted. We thank all applicants for their interest.
Enfield is committed to accessibility and diversity. Accommodations are available on request at any stage of the recruitment process; please let us know your needs when contacted.
