At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
Become a key player in our operations! Work in a dynamic environment where you'll handle and transport goods with precision. Your mastery of the electric pallet truck and your attention to detail will ensure smooth management of shipments, having a direct impact on the efficiency of our operations.
We are seeking a Final Mile Coordinator to support the planning and execution of final-mile deliveries. This role provides day-to-day operational, system, and communication support while also stepping in to perform Final Mile Planner duties when required to support business continuity.
The Final Mile Coordinator works closely with Final Mile Planners, carriers, stores, and internal teams to ensure accurate system updates, timely responses, and effective delivery execution. This is a hands-on role with exposure to transportation planning, carrier coordination, and customer experience.
Duties & Responsibilities
- Support Final Mile Planners with daily outbound delivery planning and execution activities
- Update and maintain delivery details in transportation and dispatch systems
- Monitor delivery status and process reschedules, exceptions, and system updates
- Respond to store and internal email inquiries related to delivery status, order details, and timelines
- Assist with validating customer address, delivery window, service level, and special handling requirements
- Support carrier communications by sharing delivery details, documentation, and execution updates
- Review unsuccessful deliveries, take actionable follow-ups, and flag exceptions for planner review
- Log delivery exceptions including Not-At-Home, delays, damages, shortages, and unsuccessful delivery attempts
- Administer claims by collecting documentation, following up, and updating claim statuses
- Identify system, data, or process issues impacting delivery execution and escalate as required
- Support Dispatch Track / TMS updates, testing, and basic troubleshooting
- Step in to perform Final Mile Planner duties when required, including route planning, carrier assignment, store escalation support, and day-of-delivery execution management
- Assist with store follow-ups, documentation, reporting.
- Perform other related duties as assigned in support of final-mile operations
- Follow up with vendors for inbound and po tracking
- Act as the primary point of contact for stores and carrier regarding final-mile delivery execution
- Any other tasks assigned by manager to meet business needs
Qualification Standards
- Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment
- Clear written and verbal communication skills
- Ability to follow defined processes and work collaboratively with planners and operations teams
- Comfortable working with systems, data entry, and operational reporting
- Willingness to work extended hours or adjusted schedules as required to meet business demands
- Available Tuesday to Saturday 12PM -8:30 PM
Preferred
- 1–2 years of experience in logistics coordination, transportation support, or operations administration
- Familiarity with transportation management systems, dispatch platforms, or delivery scheduling tools
- Working knowledge of final-mile delivery operations or distribution environments
- Proficiency with Microsoft Excel and Outlook
By joining the RONA family, you’ll enjoy many benefits, such as:
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, color, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
