K1 Speed is an international indoor electric go-karting entertainment company that has more than 100 locations worldwide, including 4 in Canada.
K1 Speed Canada is looking for a General Manager for our Cambridge Location
K1 Speed Cambridge
320-355 Hespeler Rd, Cambridge, ON N1R 6B3
k1speed.ca
“Customers will never love a company until the employees loves it first”
Job Description
The General Manager will lead the K1 Speed Cambridge team that includes 2 other members of the management team, supervisors, and 30+ employees.
- Full time, permanent position
- Approx. 40-44 hours per week
- Must have open availability including weekends
Duties and Responsibilities
- Staffing duties including: recruiting, interviewing, hiring, training, disciplining, and firing
- Payroll duties including: confirming written records, correcting punch errors, submitting final timecards
- Cash handling duties including: preparation of tills, change fund maintenance, and preparation of deposits
- Customer interaction and auditing of customer experience
- Ordering and purchasing operational supplies, concessions, and retail merchandise
- Performing operational paperwork duties including safety, accounting and inventory
- Creating schedules and employee communications
- Corresponding with and providing regular reports to corporate office personnel
- Expanding the marketing and promotional presence of K1
- Maintaining the effective operational feasibility of the center
- Maintaining the highest standard of facility appearance including storage areas and the parking lot
- Coordinate with your regional manager to ensure that all facility maintenance is performed quickly
- Ensuring that:
- Cashiers adhere to correct cash handling procedures and sell effectively
- Track Attendants run races safely, efficiently and professionally
- Mechanics maintain our karts in peak working condition
- All staff are strictly adhering to company policies and providing outstanding customer service
Qualifications
- Previous General Manager / Site Manager experience preferred.
- High school diploma or post-secondary school degree
- 5+ years of experience in a management role
- Experience with Google Apps including Google Docs and Google Drive
- 5+ years of experience in customer service
The successful candidate will have previous experience in:
- Leading a large team
- Providing exceptional customer service
- Passion for creating/maintaining a safe and fun work environment
- Strong people management skills
- Training and development
- Making decisions in a fast paced environment
Why you want to work for K1 Speed
- Benefits
- Extended health care
- Vision care
- Dental coverage
- Vacation/paid time off
- Development opportunities
Mission Statement
At K1 Speed we strive to provide our customers with an outstanding racing experience that surpasses all of their expectations.
- We bring the world of competitive racing directly to our customer’s neighborhoods, offering all the thrills and excitement of an authentic racing experience using state-of-the-art electric go karts, and tracks designed with the safest and most protective barrier system available.
- We train and coach our staff on a daily basis to maintain the highest level of mind-blowing customer service that leaves those who visit us feeling like a valued member of the K1 Speed family.
- We never compromise on safety, and are committed to delivering a world-class entertainment experience by professionally and diligently maintaining our racing karts and equipment to the highest possible standard.
- We maintain a safe, clean, professional and family friendly racing environment so as to ensure the health and enjoyment of our customers and their families.
Job Types: Full-time, Permanent
Starting Salary Band - $56,000.00
Experience:
- Customer service: 5 years (preferred)
- Management: 5 years (required)
Licence/Certification:
- Smart Serve (preferred)
- First Aid Certification (preferred)
Work Location: In person
K1 Speed Canada is an equal opportunity employer. As per the AODA, if you need accommodation at any time throughout the recruitment process, please contact us.
