Pay Range: CAD 40-45/hr
Role Descriptions: Responsible for supporting business-critical applications and systems through incident resolution| root-cause analysis| troubleshooting| change implementation| system monitoring| and application enhancements. The role combines production support with development activities while ensuring system availability| reliability| compliance| and a strong customer experience.Key ResponsibilitiesProvide application and production support| responding to customer requests| questions| incidents| and problem tickets.Troubleshoot technical issues| perform root-cause analysis| and implement effective resolutions.Review and execute installation| release| and change plans according to established change-management procedures.Develop| test| debug| and maintain programs| scripts| utilities| and automation solutions.Participate in code reviews| testing| deployment| and ISDLC/SDLC processes.Monitor system alerts| performance| availability| and reliability| proactively addressing operational issues.Install and maintain third-party software and hardware changes.Develop and improve monitoring| alerting| automation| and operational processes.Maintain technical documentation| support knowledge sharing| and contribute to team training.Work collaboratively with project leads| technical teams| business partners| and key stakeholders.Identify opportunities for continuous improvement| operational efficiency| and better customer experience.Demonstrate strong ownership| integrity| collaboration| adaptability| and customer focus.Core Skills to Look ForApplication / Production SupportIncident & Problem ManagementRoot Cause AnalysisTroubleshootingSystem Monitoring & AlertingScripting / AutomationProgramming & DebuggingSDLC / ISDLCCode Review & TestingChange / Release ManagementSystem Performance & ReliabilityThird-Party Software SupportTechnical DocumentationStakeholder CommunicationContinuous Improvement
Essential Skills: Infra Skills:Systems monitoring| performance| availability| and reliability managementUse of system commands and utilitiesInstallation and maintenance of third-party software and hardwareProduction alert monitoring and responseTroubleshooting and root-cause analysisChange procedures and implementation planningOn-call supportApp skills:Following SDLC processesParticipating in code reviewsCollaborating with development teamsPreparing test scripts and supporting application-related troubleshooting
