Company Description Global Medical Products Inc. is a Canadian-owned and operated importer and distributor of medical equipment for acute-care and long-term-care hospitals. Founded in 1980, the company supplies high-quality equipment and genuine OEM replacement parts that help healthcare facilities maintain equipment, extend service life, and support patient care. Global Medical Products Inc. serves hospitals, clinics, long-term-care facilities, biomedical departments, and healthcare procurement teams across Canada. Team members contribute to reliable medical equipment delivery that supports frontline healthcare professionals and patient outcomes.
Role Description
Supervise day-to-day operations
- Oversee daily work across all departments so it is done accurately and on time.
- Track open helpdesk tickets, the purchasing dashboard, and orders awaiting shipment or invoicing.
- Handle escalations that team members cannot resolve on their own.
- Manage unusual customer issues, including claims that the company has breached a contract.
Improve efficiency and work quality
- Find bottlenecks, waste, and quality problems, such as slow customer service responses, unnecessary printing and filing, duplicate shipments, or late shipment of stocked items.
- Research solutions and compare their costs and benefits.
- Plan and implement the chosen solution with suppliers and internal teams.
Lead RFP responses
- Review RFP documents to understand requirements and scope, and seek clarification from the issuer when needed.
- Determine whether the contract covers equipment, installation, training, servicing, or a mix, plus its duration and number of customers.
- Work with suppliers to build compliant proposals.
- Set pricing strategies based on costs, competition, contract terms, and supplier quotas.
- Complete all required forms and submit on time.
Advise on strategy
- Identify strategic risks and opportunities for the company.
- Develop plans to address them and present recommendations to the Operations Manager and President.
- Implement approved plans.
Qualifications
- 2–4 years of experience in operations, purchasing, supply chain, or business analysis.
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field, or equivalent experience.
- Working knowledge of supplier management, purchasing, shipping, and invoicing workflows.
- Exposure to RFP or public tender responses, including gathering pricing and completing forms.
- Strong analytical skills: able to map processes, spot inefficiencies, and build cost-benefit comparisons.
- Sound judgment when handling escalations and difficult customer or supplier situations, knowing when to involve the Operations Manager.
- Clear written and verbal communication, including presenting findings to management.
- Strong organization and attention to detail; able to manage multiple deadlines.
- Advanced Microsoft Excel skills and experience with ERP, purchasing, or helpdesk systems.
