Responsibilities
Provide application and production support by responding to incidents, troubleshooting technical issues, performing root-cause analysis, and implementing resolutions. Monitor system health, support releases and changes, develop automation, maintain documentation, and collaborate with technical teams and stakeholders to improve operations and customer experience.
Requirements
The role requires experience with production support, system monitoring, troubleshooting, root-cause analysis, change procedures, and on-call support. Candidates should understand SDLC processes and have experience with system utilities, scripting or programming, code reviews, testing, and collaboration with development teams.
