Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Key Responsibilities
Program Development & Workflow Design
- Build and manage the operational workflow for mobile installations of vehicle equipment.
- Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.
- Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.
- Identify process gaps and create scalable solutions to support future growth.
- Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.
Strategic Partner Development
- Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.
- Develop and present partnership opportunities to prospective partners.
- Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.
- Serve as a primary relationship owner for key partners involved in this program.
- Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.
Sales & Revenue Growth
- Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.
- Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.
- Help identify target customers, revenue opportunities, and expansion strategies.
- Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.
- Translate customer and sales feedback into operational improvements/new opportunities.
Operations Partnership & Execution
- Partner with internal operation teams to ensure successful execution of mobile installations
- Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.
- Ensure that operational handoffs are clearly defined and consistently followed.
- Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.
- Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.
Qualifications
Required Qualifications
- 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.
- Experience building or improving operational workflows, processes, or service delivery
- Experience developing partner relationships or working with third-party service providers.
- Strong communication and presentation skills
- Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.
- Proficiency with CRM, project management, reporting, or workflow tools.
- Must be able to work in office.
Key Skills & Competencies
- Program management
- Revenue growth mindset
- Partner relationship management
- Sales and operations alignment
- Process development
- Workflow design
- Cross-functional leadership
- Vendor and partner coordination
- Customer-focused execution
- Problem solving
- Communication and presentation skills
- Accountability and follow-through
- Data-driven decision making
- Ability to build scalable processes from the ground up
Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.