Company Description Cole Haan is a rapidly growing, independently owned global lifestyle brand known for pioneering modern footwear, handbags, and accessories that combine style, versatility, and innovative comfort. The company’s worldwide headquarters is in Greenland, NH, with additional offices across major cities including New York, Tokyo, Hong Kong, London, Amsterdam, and Dubai, plus sourcing offices in Asia. Cole Haan products are sold in more than 500 retail stores worldwide, on digital platforms, and through department store and specialty retail partners. The organization values entrepreneurial thinking, accountability, integrity, individuality, diversity, teamwork, and creativity. As an Equal Opportunity Employer, Cole Haan is committed to fair and inclusive treatment of all qualified individuals, based solely on job-related factors.
Role Description The Sales Lead is a part-time, on-site role based in Mississauga, ON, responsible for supporting daily store operations and driving sales performance. This role leads by example on the sales floor, engaging customers, providing exceptional service, and promoting Cole Haan’s products and brand values. The Sales Lead assists in opening and closing procedures, oversees merchandising and product presentation, and helps maintain store standards, including inventory organization and cleanliness. Day-to-day responsibilities include coaching and supporting team members, assisting with training of new hires, and helping to execute sales initiatives and promotional activities. The Sales Lead also collaborates with store management to meet sales targets, monitor key performance metrics, and ensure a positive, inclusive environment for customers and colleagues.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal communication and active listening, to engage customers and support team collaboration.
- Candidates should possess excellent Customer Service skills, with a focus on creating welcoming, solution-oriented experiences and building lasting customer relationships.
- Candidates should possess Sales skills, including product knowledge, upselling, and ability to meet or exceed individual and store sales goals.
- Candidates should possess Training and Sales Management-related skills, such as coaching peers on selling behaviors, supporting onboarding, and assisting with floor leadership.
- Retail or fashion industry experience, preferably in footwear or accessories, is beneficial.
- Ability to work flexible hours, including evenings, weekends, and holidays, as business needs require.
- Demonstrated reliability, integrity, and commitment to diversity and inclusion in the workplace.
- Basic proficiency with point-of-sale systems and comfort working in a fast-paced, customer-focused environment.
