Company Description CellularPoint is a wireless retailer specializing in mobile services and products from Rogers, Fido, Freedom, and Chatr. The company focuses on providing customers with reliable connectivity options, competitive plans, and up-to-date mobile devices. Team members work in a dynamic retail environment, helping individuals and families find solutions that fit their communication needs and budgets. CellularPoint values approachable service, product knowledge, and a customer-first mindset, creating a supportive setting for sales professionals to grow their careers.
Role Description This is a full-time, on-site Salesperson role based in Mississauga, ON. The Salesperson will welcome customers, understand their mobile needs, and recommend suitable wireless plans, devices, and accessories from Rogers, Fido, Freedom, and Chatr. Day-to-day activities include explaining product features, answering questions, processing activations, upgrades, and payments, and ensuring accurate documentation in point-of-sale systems. The role involves meeting individual and store sales targets, maintaining store cleanliness and visual merchandising standards, and following company policies and procedures. The Salesperson will collaborate with teammates, participate in ongoing training, and stay informed about new plans, promotions, and devices to provide up-to-date advice.
Qualifications
- Proven customer service skills, including active listening, clear communication, and a friendly, professional approach to in-person interactions.
- Sales aptitude with experience in retail or service environments, including the ability to identify customer needs, present options, and close sales ethically.
- Comfort with technology, mobile devices, and wireless plans, with the ability to learn and explain product features and pricing structures.
- Basic math and data entry skills, with attention to detail when handling contracts, payments, and customer information.
- Ability to work on-site in Mississauga, ON, including evenings, weekends, and holidays as required in a retail setting.
- Strong teamwork and reliability, including punctuality, willingness to help colleagues, and adherence to company standards.
- High school diploma or equivalent; prior experience in wireless or telecommunications retail is an asset but not required.
- Comfort working with diverse customers and commitment to providing inclusive, non-discriminatory service.
