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The Senior Property Manager (SPM) provides leadership for key property management functions at Square One Shopping Centre, with particular emphasis on tenant relations, guest services, employee engagement, property administration and business reporting.
Reporting to the Director, the SPM directly leads the Assistant Property Manager, Guest Experience Manager, and the Property Services Coordinator. The role works collaboratively with Operations, Security, Marketing, Leasing, Development, Legal, Finance and other internal partners to align site resources, support corporate initiatives and maintain Square One’s service standards and brand experience.
The SPM is expected to be a visible and responsive leader across the property. In the Director’s absence, the SPM assumes overall leadership of the Centre and acts as Incident Commander in accordance with the Emergency Management Plan.
You Will Be Responsible For
Tenant and Stakeholder Relations
- Respond to and resolve tenant and guest inquiries regarding property policies, procedures and other issues that may arise.
- Build and maintain strong relationships with internal and external stakeholders, tenants, community partners, and union and non-union employees.
- Manage tenant relationships with a responsive, diplomatic and decisive approach.
- Coordinate and communicate with tenants before, during and after tenant changes, construction projects, property updates and other activities that directly or indirectly affect the Centre.
- Represent Square One through relevant industry associations and community initiatives.
Guest Services and Employee Engagement
- Provide direction and leadership to the Assistant Property Manager, Guest Experience Manager, and the Property Services Coordinator establishing clear priorities, accountability and alignment with property objectives.
- Lead employee engagement efforts that support a consistent, high-quality service and shopping experience.
- Facilitate and champion property-level hospitality and employee engagement programs to deliver a consistent brand experience throughout the Shopping Centre.
- Ensure guest service initiatives align with property objectives and applicable national programs.
- Act as a liaison among property departments to support a clear, timely and consistent flow of communication.
- Conduct regular property inspections and follow through on identified issues and opportunities.
Property and Office Administration
- Oversee property management and office administration activities within the scope of the role, ensuring timely follow-up, accurate documentation and effective service delivery.
- Provide leadership, coaching and mentorship to direct reports and support their professional development.
- Work with the appropriate departments, including Legal and Finance, to respond to and follow up on escalated legal, receivables and documentation matters.
- Coordinate property activities with the Senior Operations Manager and other functional leaders, as required.
- Coordinate financial and administrative matters with the Senior Manager, Portfolio Administration, as required.
- Ensure property communications, tenant resources, invoice administration and related management office functions are completed accurately and efficiently through the appropriate team members.
- In the absence of the Director, assume overall leadership of the Centre and act as Incident Commander in accordance with the Emergency Management Plan.
Financial Planning and Reporting
- Provide guidance and coordination for multi-year budget preparation and regular forecasting, including sustainable operating budgets and capital plans.
- Alongside the Director, support the accurate preparation, entry and analysis of leasing budgets and quarterly forecasts.
- Collaborate with Leasing to provide property information related to market share, sales projections and category analysis.
- Coordinate monthly reporting, including analysis of tenant sales and customer traffic data.
- Work with the Director and the appropriate property team members to prepare quarterly corporate updates for co-owner and executive teams, and participate in related presentations.
- Oversee monthly and annual operating accruals and coordinate non-recoverable tenant construction chargebacks.
- Liaise with Legal, Marketing, Leasing, Development and other departments to ensure the Square One brand and vision are maintained to a high standard.
Leadership and Centre Oversight
- Promote a collaborative, accountable and service-oriented culture across the property team.
- Support the implementation of corporate initiatives by aligning site-level resources and coordinating cross-functional execution.
- Identify operational risks, service gaps and improvement opportunities, and work with the appropriate teams to implement solutions.
- Serve as a senior property representative with tenants, guests, employees, partners and other stakeholders.
Required Skills & Experience
- Minimum of five years managerial experience in commercial real estate property management.
- Bachelor’s degree with a focus in real estate, business or a related field.
- Experience leading and developing employees in a dynamic, service-focused environment.
- Demonstrated financial acumen, including experience with budgeting, forecasting, reporting and data analysis.
- Excellent written and verbal communication skills, with the ability to manage sensitive or escalated matters professionally.
- Strong relationship-building, collaboration, team-building and stakeholder-management skills.
- Sound judgment, diplomacy, decisiveness and the ability to manage competing priorities.
- Strong strategic and commercial thinking, with the ability to consider broader business objectives, opportunities, and impacts when making decisions.
Preferred Skills & Experience
- Retail operations or shopping centre property management experience is considered an asset.
- Industry designations such as Certified Shopping Centre Manager (CSM), Certified Retail Real Estate Professional (CRRP), Certified Retail Executive (CRX), Real Property Administrator (RPA), or Certified Property Manager (CPM) are considered assets.
- Proficiency with Microsoft Office 365 applications, including Word, Excel, Outlook, SharePoint, PowerPoint and Teams.
- Demonstrated adaptability and a continuous improvement mindset, with the ability to identify and implement innovative approaches and process improvements.
- Proven ability to champion the tenant and guest experience, with the ability to understand needs and deliver a high level of service.
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This posting is for an existing vacancy.The expected salary range for this position is $135,000 - $155,000 per year.
You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.
Oxford's purpose is to strengthen economies and communities through real estate.
Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.
