Why You’ll Love Being Part of Our Team
At The Authentic T-Shirt Company®/SanMar Canada, we’re more than just a leading distributor of high-quality apparel; we’re a company that people love to be a part of. As Canada’s leading wholesale distributor in the imprintable apparel industry, we’ve built a reputation for excellence, and it all starts with our people. When you join us, you’re not just clocking in. You’re becoming part of a vibrant, supportive team that celebrates creativity, encourages growth and values every voice at the table. We’re currently looking for a Systems Analyst to join our incredible team in Mississauga, ON. Come see what makes SanMar Canada different, and discover what’s possible when you’re part of something authentic.
JOB SUMMARY
Reporting directly to the IT Service Manager, the Systems Analyst-IT Operations is responsible for maintaining and supporting office and warehouse systems through user support and hands-on server, network and device administration. This position contributes to business analysis, reporting and automation, while developing practical skills with AI tools and agents. The role supports SanMar Canada’s on-premises infrastructure and business applications.
In addition, the position collaborates with the IT Service Manager, Network Administrator, Operations teams and service providers to resolve technical issues, support daily operations and implement practical improvements.
Required Qualifications & Experience
- Relevant IT diploma or degree, or an equivalent combination of education, training and experience
- Minimum 3 years’ experience in IT support, systems administration or network support
- Practical experience with Windows Server, Active Directory, Windows desktops and virtualization administration
- Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VPNs and network troubleshooting
- Familiarity with network equipment, including switches, routers, firewalls, backup systems and access controls
- Experience gathering user requirements and supporting improvements to business systems, processes and reporting
- Basic experience with scripting, reporting tools or workflow automation
- Strong analytical, troubleshooting, organizational and documentation skills
- Effective communication, with the ability to manage competing priorities and work collaboratively with colleagues
- Understanding of AI tools and agents, or demonstrated willingness to develop practical skills in these areas
- Experience with warehouse or distribution operations, ERP systems, order processing applications, barcode equipment or warehouse technology an asset
- Experience with PowerShell, Python, SQL, reporting platforms and AI assistants or agents an asset
- Experience with Microsoft collaboration and email platforms, Linux, storage systems or cloud services an asset
- Experience with legacy business systems, including D3/PICK, o r relevant IT, networking or security certifications an asset
Working Conditions
- 40 hours per week, occasional overtime with scheduled evening or weekend work for maintenance and deployment required
- Participation in an agreed after-hours support arrangement for critical 24/7 services, with coverage and response expectations established by the IT Service Manager
- Occasional travel to other locations as needed
- Hands-on work in both office and warehouse environments
Responsibilities
IT Support and Systems Administration
Provide on-site and remote technical support for computers, applications, printers, barcode scanners, phones, and other business devices
Manage and prioritize support requests, troubleshoot issues and coordinate vendor repairs or escalations through resolution
- Support ERP, e-commerce, order processing and warehouse applications
- Install, configure, maintain and troubleshoot office and warehouse technology, including network printers, barcode printers, RF scanners and wireless access points; coordinate maintenance and repairs as required
- Configure and support IP phones, company mobile devices, remote connectivity, VPN access and user accounts
- Maintain equipment inventories, network diagrams, system configurations, technical procedures and user documentation
- Provide employee guidance and training on business systems and technology
Infrastructure Reliability and Security
- Install, configure, maintain and troubleshoot Windows Server, Active Directory, virtualized systems and network infrastructure in collaboration with the IT team
- Monitor system performance, investigate recurring technical issues and recommend improvements to infrastructure reliability
- Maintain security updates, user access controls, backups and disaster recovery procedures
- Assist with employee account provisioning, deactivation, backup restoration testing and security incident escalation
- Participate in infrastructure upgrades, equipment deployments and system testing
- Support warehouse technology deployments, including barcode equipment, RF scanners and wireless networks, following approved standards
- Coordinate with facilities teams and vendors on network connectivity, cabling, equipment installation, power and infrastructure requirements
Business Analysis, Reporting and Process Improvements
- Work with users to identify requirements, map workflows and recommend system and process improvements
- Support the testing, implementation and documentation of system changes
- Develop and maintain operational reports, validate data, identify trends and communicate findings to support operational decisions
- Use simple scripts or workflow tools to reduce manual processes and improve efficiency
AI, Automation and Growth
- Evaluate and apply company-approved AI tools for troubleshooting research, documentation, reporting and workflow improvements
- Protect company information and verify AI-generated recommendations before use
- Participate in small-scale AI and automation initiatives in collaboration with IT and business teams
- Assess the accuracy, effectiveness and access requirements of proposed AI solutions and document findings
- Support the testing and implementation of approved AI tools and automated workflows, ensuring appropriate human oversight, information security and validation before deployment
- Assist in other areas of the IT department and additional duties as required by management
Working Relationships
- Adhere to current and future company policies and standards to ensure a safe and agreeable working environment
- Work collaboratively with IT colleagues, facility managers, operations teams, end-users and external service providers
- Communicate technical information clearly and professionally, demonstrating patience and a service-oriented approach when addressing issues and service disruptions
- Share technical knowledge, provide support to colleagues and contribute to the resolution of cross-departmental issues
- Develop an understanding of warehouse, distribution and order processing workflows to ensure technology solutions support operational requirements
- Consider the impact of technical decisions on other departments and customers, and incorporate feedback when identifying improvements
Join an AMAZING team, and enjoy SanMar Canada's perks!
The Authentic T-Shirt Company/SanMar Canada is an Equal Opportunity Employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
We thank all applicants for their interest, however, only those considered for an interview will be contacted.
