Job Title: Transaction Processing Officer
Location: Mississauga, ON (Hybrid)
Duration: 6 months contract (with possibility of extension/conversion)
Position Summary
We are seeking a detail-oriented Banking Operations Analyst to support daily transaction processing and exception management within a financial services environment. The ideal candidate will have 2–4 years of banking or financial services experience, strong analytical and investigative skills, and the ability to review account activity, investigate discrepancies, and make accurate processing decisions in accordance with established procedures.
This role involves managing daily transaction volumes, meeting service-level agreements (SLAs), and handling exceptions related to non-sufficient funds (NSF), closed or unfound accounts, deceased accounts, and court-ordered accounts. Proficiency in MS Office 365, particularly Excel, Word, and Outlook, is essential.
Key Responsibilities
- Process and review daily transactions while maintaining accuracy, efficiency, and compliance with established procedures.
- Manage daily transaction volumes and consistently meet productivity targets and service-level agreements (SLAs).
- Investigate transaction exceptions involving NSF items, closed or unfound accounts, deceased accounts, and court-ordered accounts.
- Conduct detailed account investigations to verify transaction information and determine whether payments should be processed or returned.
- Review account activity, transaction details, and supporting documentation to identify discrepancies and establish appropriate next steps.
- Make informed processing decisions based on account status, investigation findings, and applicable policies and procedures.
- Identify and escalate complex or unresolved exceptions to the appropriate teams for further review.
- Maintain accurate transaction records, investigation notes, and supporting documentation.
- Communicate effectively with internal teams and stakeholders to resolve transaction-related issues within established timelines.
- Utilize MS Excel, Word, and Outlook to support transaction tracking, documentation, reporting, and daily operational activities.
Must-Have Skills and Qualifications
- Banking/Financial Services Experience: 2–4 years of experience in banking operations, financial services, payment processing, or a similar environment.
- Transaction Processing Experience: Hands-on experience reviewing, processing, or investigating financial transactions.
- SLA Management: Proven ability to manage daily workloads, meet service-level agreements, and maintain accuracy under time constraints.
- MS Office 365 Proficiency: Strong working knowledge of Excel, Word, and Outlook.
- Analytical and Investigative Skills: Ability to review account activity, investigate discrepancies, validate transaction details, and make accurate decisions.
- Attention to Detail: Strong organizational skills and the ability to maintain accurate records and documentation.
Preferred Candidate Background
- Previous experience in banking operations, payment processing, financial services, or back-office banking.
- Familiarity with NSF processing and payment returns.
- Exposure to account maintenance and exception handling involving closed or unfound accounts.
- Experience reviewing deceased accounts, court-ordered accounts, and government information requests.
- Knowledge of banking compliance requirements and established transaction-processing procedures.
